x888 Privacy Policy for Pakistan Users

01 Scope of This Policy

This Privacy Policy applies to all users of the x888 platform — including the website at x888.ad and the x888 mobile app for Android and iOS. It covers personal data collected when you browse the platform without an account, register a new account, make deposits or withdrawals in PKR, place bets, play casino or slot games, use the live casino section, contact customer support or interact with any other feature of the x888 platform.

This policy should be read alongside the x888 Terms and Conditions. By using the x888 platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is collected and used. If you do not agree with this policy, please do not use the platform.

x888 may update this Privacy Policy from time to time. The current version will always be available at x888.ad/privacy-policy. The date at the top of this page reflects the most recent revision. Where material changes are made that affect your rights, you will be notified through in-platform communication or via your registered contact details.

02 Personal Data We Collect

The types of personal data x888 collects depend on how you use the platform. The main categories are as follows:

x888 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data or health information as part of normal account operation. Where identity verification requires a document scan, that document data is used only for the purpose of verification and handled with additional care.

03 How We Collect Your Data

x888 collects your personal data through the following methods:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact support or update your account settings, you provide information directly to x888.
• Automatically during use: When you use the x888 website or app, technical data such as your IP address, device information and session activity is collected automatically through standard web and app logging systems.
• Through cookies and similar technologies: The x888 website uses cookies to maintain your session, remember your preferences and measure platform performance. See the Cookies section below for more detail.
• From payment providers: When you deposit using JazzCash, Easypaisa, Raast or Bank Transfer, the payment provider confirms transaction details to x888. x888 receives a transaction reference and confirmation, not your full payment account credentials.
• From fraud prevention and verification services: Where x888 uses third-party identity verification tools to confirm that a user is who they say they are, those tools may return a confirmation result to x888. x888 does not store raw third-party verification data beyond what is necessary for account compliance records.

04 How We Use Your Data

x888 uses the personal data it collects only for legitimate purposes connected to operating the platform and your account. The main purposes are:

• Account management: Creating and maintaining your x888 account, processing your login, managing your account settings and communicating important account updates to you.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods. Your financial data is used only to process the transactions you initiate.
• Identity verification: Verifying your age and identity as required before account approval or before processing large withdrawals, in line with our fraud prevention obligations.
• Platform personalisation: Using your betting and gaming history to surface relevant promotions, game recommendations or sports betting markets — for example, PSL and T20 cricket markets for users who regularly bet on cricket.
• Customer support: Using your account and communications data to resolve support queries efficiently. Support agents can access your account information as needed to assist you.
• Fraud and abuse prevention: Analysing account activity, transaction patterns and device data to detect and prevent fraudulent activity, bonus abuse, money laundering and other prohibited conduct as described in the Terms and Conditions.
• Platform improvement: Using aggregated, anonymised usage data to understand how the platform performs and where improvements can be made. This does not involve identifying individual users.
• Marketing communications: Sending you information about promotions, bonuses and new features — only where you have not opted out of such communications. You can opt out at any time through your account settings.

05 Payments and Financial Data

All financial transactions on x888 for Pakistan users are denominated in PKR. When you make a deposit using JazzCash, Easypaisa, Raast or Bank Transfer, the transaction is processed by the relevant payment provider. x888 receives a confirmation of the transaction along with a reference identifier — we do not store your full JazzCash or Easypaisa PIN, your bank account password or your full debit card number on our servers.

Your PKR transaction history within x888 — including deposit amounts, withdrawal amounts and dates — is stored as part of your account record. This data is used to:

• Display your transaction history in your account dashboard.
• Process withdrawal requests and return funds to your registered payment method.
• Detect unusual financial activity that may indicate fraud or money laundering.
• Comply with record-keeping obligations where applicable.

x888 does not use your financial transaction data for any purpose unrelated to operating your account and maintaining platform integrity. Your PKR balance and transaction records are visible to you in your account at all times and to authorised x888 support and compliance staff when required.

06 Who We Share Your Data With

x888 does not sell your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal obligations or protect the platform and its users. The categories of third parties we may share data with are:

• Payment processors: JazzCash, Easypaisa, Raast and bank payment networks receive transaction data necessary to process your PKR deposits and withdrawals. Each payment provider operates under its own privacy policy and data handling standards.
• Identity verification providers: Third-party services used to confirm user identity during account verification receive the minimum data necessary to perform that check. These providers are contractually required to handle data securely.
• Technology and infrastructure providers: Cloud hosting, content delivery and platform infrastructure providers may store or process data on x888's behalf. These providers operate under strict data processing agreements.
• Fraud prevention and security services: Services that help x888 detect fraudulent accounts, suspicious transaction patterns and platform abuse may receive relevant account or device data.
• Legal and regulatory authorities: Where x888 is required by applicable law or legal process to disclose user data, we will comply. x888 will not voluntarily disclose your data to government or law enforcement bodies beyond what is legally required.

All third parties with whom x888 shares personal data are required to use that data only for the specified purpose and to maintain appropriate data security standards. x888 does not share your data with advertisers, data brokers or any party for purposes unrelated to operating the platform.

07 Cookies and Tracking Technologies

The x888 website uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. The types of cookies used by x888 are:

• Essential cookies: These are necessary for the website to function. They maintain your login session, remember your language preference and ensure that the platform works correctly on your device. These cannot be disabled without affecting platform functionality.
• Performance cookies: These collect anonymised information about how users navigate the platform — such as which pages are most visited and where errors occur. This data is used to improve the platform and is not linked to individual user identities.
• Functionality cookies: These remember your preferences — such as your preferred betting markets or game categories — so that you do not have to reconfigure them on every visit.
• Marketing cookies: Where you have not opted out, these cookies may be used to deliver relevant promotional content within the x888 platform based on your activity. x888 does not use marketing cookies to track you across other websites.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform normally, including logging in. The x888 mobile app uses equivalent device-based technologies to perform the same functions as website cookies.

08 How Long We Keep Your Data

x888 keeps your personal data for as long as your account is active and for a reasonable period after account closure. The general retention periods are:

• Active account data: Kept for the duration of your account being open, plus a reasonable period after closure to handle any outstanding queries or disputes.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period in line with standard financial record-keeping practice.
• Identity verification documents: Retained for the period required to support account compliance obligations and then securely deleted.
• Support communications: Chat transcripts and email records are retained for a reasonable period to allow continuity of support and to resolve any disputes.
• Marketing data: Where you have opted out of marketing, your opt-out preference is retained indefinitely to ensure you are not contacted again.

When data is no longer needed and the retention period has passed, x888 deletes or anonymises it securely. Anonymised, aggregated data — which cannot be used to identify any individual — may be retained indefinitely for platform analytics purposes.

09 Security Measures

x888 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These include:

• SSL/TLS encryption: All data transmitted between your device and x888 is encrypted in transit. This covers your login credentials, PKR transaction data and all account activity.
• Access controls: Internal access to user data is restricted to authorised personnel who have a legitimate business reason to access it. Access rights are reviewed regularly.
• Secure password storage: Account passwords are stored in hashed form. x888 staff cannot see your plain-text password. If you forget your password, it is reset — not retrieved.
• Fraud monitoring: Automated systems monitor account activity and transaction patterns for signs of unauthorised access or suspicious behaviour, with alerts triggering human review where appropriate.
• Regular security reviews: x888 reviews and updates its security practices on an ongoing basis to address evolving threats.

While x888 takes reasonable steps to protect your data, no online platform can guarantee absolute security. If you believe your account has been accessed without your authorisation, contact x888 support immediately so that your account can be secured and the incident investigated.

10 Your Rights Over Your Data

x888 respects your right to control your personal information. You can exercise the following rights by contacting x888 customer support:

• Right to access: You can request a summary of the personal data x888 holds about you. This includes your account information, transaction history and any identity verification records.
• Right to correction: If any of the personal data x888 holds about you is inaccurate or out of date, you can request that it be corrected. This is particularly important for contact details linked to your PKR payment methods.
• Right to deletion: You can request that x888 delete your account and associated personal data. Note that certain data — such as transaction records — may need to be retained for a period after deletion to comply with record-keeping obligations, after which it will be deleted.
• Right to opt out of marketing: You can opt out of promotional communications at any time through your account notification settings or by contacting support. This will not affect essential account communications.
• Right to data portability: You can request a copy of certain personal data in a structured, commonly used format. This applies to data you have provided directly to x888.

x888 will respond to data rights requests within a reasonable timeframe. In some cases, x888 may need to verify your identity before processing a request to ensure that data is not disclosed or deleted based on a request made by an unauthorised third party.

11 Minors and Under-18 Users

x888 is strictly for users aged 18 and above. x888 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use the x888 platform in any way.

If x888 becomes aware that personal data has been collected from a user who is under 18, that account will be closed immediately and the associated data deleted. If you believe that a minor has created an account on x888 using false information, please contact support immediately so that the account can be reviewed and closed.

Parents and guardians who share devices with children under 18 are encouraged to use device-level parental controls and screen-lock features to prevent minors from accessing the x888 app or website. For more guidance on responsible gaming and protecting younger family members, visit the Responsible Gaming page.

12 Updates to This Privacy Policy

x888 may update this Privacy Policy from time to time to reflect changes in the platform, its data practices or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

For material changes that significantly affect how your personal data is used or your rights in relation to it, x888 will provide notice through in-platform notification or via the contact details associated with your account, giving you an opportunity to review the changes before they take effect.

Continued use of x888 after an update to this Privacy Policy is posted constitutes your acceptance of the revised policy. If you have concerns about any update, you are welcome to contact support before the changes take effect.

13 Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how x888 has handled your personal information, please contact our support team. The fastest way to reach us is through the live chat available inside your x888 account or app.

Our support team is familiar with common Pakistan-specific queries — including JazzCash and Easypaisa transaction questions, account verification for Pakistan users and data access requests. All privacy-related requests are handled with priority and care.

For questions specifically about the x888 Terms and Conditions, please visit the Terms and Conditions page. For responsible gaming support including deposit limits and self-exclusion, visit the Responsible Gaming page.